Appointments

Consultations at the clinic are by appointment only.

A typical appointment is allotted 15 minutes.

Double appointments are available if you feel more time will be required. Longer appointments are generally advised for situations such as first antenatal visits, pap smears, multi-country travel vaccinations, and Medicare care plans.

Our doctors always endeavor to run to time. Please understand that if there is a delay, it is usually due to an unexpected complexity in preceding consultations or a birth in the hospital.

New Patients

New patients are required to fill a New Patient Registration Form. This can be filled on arrival before your appointment time at the clinic, or available for download.

Cancellations

Cancelling appointments is totally understandable. We ask that you call the Clinic at least 2 hours prior to your scheduled appointment, if possible. This allows other patients to utilize that appointment time.

Childhood immunisations

Childhood Immunisations are typically provided by our Practice Nurse after consultation with your doctor. The Immunisation record is automatically sent electronically to the Australian Childhood Immunisation Register

Further information is available for childhood immunisations, travel vaccines and immunisation and pregnancy.

Patient Results

We understand that receiving test results is an important part of your treatment. Our policy is that a patient is required to book an appointment with his/her doctor to receive and discuss results. This is to ensure the results are properly communicated and appropriate action is then taken.

Under no circumstances, due to patient confidentiality and no clinical training, will reception staff report results to patients.

In some situations a doctor may make other arrangements for communicating results. Please discuss with your doctor exactly how and when he/she intends to make contact when referring you for tests.

If you do not hear from the Clinic regarding a result, do not assume the result was normal. Please contact the Clinic for follow up with your doctor.

Please be aware, test results are confidential and will only be given to you directly, unless you give permission for your doctor to communicate them to another person on your behalf.

After Hours Medical Care

A GSMC GP available to the clinic’s registered patients for urgent medical problems 24 hours a day, every day. Please contact the main number on 5622 0444 to be connected to the on call GP. If you receive no response due to poor mobile coverage or any other reason, the after-hours GP Helpline is also available for medical advice and support (1 800 022 222). In the event of an emergency please call 000 or report to your nearest Emergency Department.

Please be advised that:

  • The full range of services that may be expected during normal business hours will not be available.
  • Fees will apply for all consultations (including children, aged pension and disability support pension card holders) that occur outside of normal business hours. Invoices will be generated on the next available business day.
  • Home visits are not routinely offered, and
  • Under most circumstances the GP will not open the medical clinic but will arrange to meet you at the WGH emergency department

If you have an emergency or you are in any doubt, please ring 000 and request an ambulance.